We are committed to ensuring our customers are satisfied with their purchases. Below are the details of our return policy:
- Customers can return products within 30 days of the delivery date.
Eligibility for Returns:
- The product must be unused, in the same condition in which it was received, and in the original packaging.
- Receipt or proof of purchase is required for all returns.
- Some items such as personalized or customized products, safety equipment, and personal care items are non-returnable.
- If the return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.
- For all other returns, customers are responsible for the return shipping costs.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
- During the holiday season (from Nov 1st to Dec 31st), the return window is extended to 45 days to accommodate gift returns.
- All returns should be sent to our company address.
- Please ensure you include your order number and contact information in the return package.
Exceptions to Return Policy:
- If certain items have a specific return window (e.g., premium custom boxes to be returned within 14 days), this will be clearly mentioned in the product description.
- If you have any questions about our return policy or need assistance with a return, please contact our customer service team at sales@email@example.com or 917-727-6919.
- This return policy is accessible to all users visiting our online store, without the need to log-in, sign-up, or enter any personal information.
By making a purchase on Bexo Packaging, you agree to this return policy. We recommend reviewing the policy prior to making any purchase.