Bexo Packaging

Return Policy

We are committed to ensuring our customers are satisfied with their purchases. Below are the details of our return policy:

  1. Return Window:

    • Customers can return products within 30 days of the delivery date.
  2. Eligibility for Returns:

    • The product must be unused, in the same condition in which it was received, and in the original packaging.
    • Receipt or proof of purchase is required for all returns.
    • Some items such as personalized or customized products, safety equipment, and personal care items are non-returnable.
  3. Return Fees:

    • If the return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.
    • For all other returns, customers are responsible for the return shipping costs.
  4. Refunds:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, the refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
  5. Seasonal Overrides:

    • During the holiday season (from Nov 1st to Dec 31st), the return window is extended to 45 days to accommodate gift returns.
  6. Return Address:

    • All returns should be sent to our company address.
    • Please ensure you include your order number and contact information in the return package.
  7. Exceptions to Return Policy:

    • If certain items have a specific return window (e.g., premium custom boxes to be returned within 14 days), this will be clearly mentioned in the product description.
  8. Customer Support:

    • If you have any questions about our return policy or need assistance with a return, please contact our customer service team at or 917-727-6919.
  9. Accessibility:

    • This return policy is accessible to all users visiting our online store, without the need to log-in, sign-up, or enter any personal information.

By making a purchase on Bexo Packaging, you agree to this return policy. We recommend reviewing the policy prior to making any purchase.

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